Who: Mattel Interactive, and later Broderbund Software, who bought this software division. Broderbund Software, Inc. is a maker of video games, educational software, and productivity tools.
What: Mattel Interactive asked Bailey Communications to revamp the online help systems for their popular creative printing software products, including PrintMaster and The Print Shop. The ones in place at the time were disorganized, poorly written, and unusable. I completely re-designed those help systems to make them modular and user-friendly, with information effectively organized and clearly communicated to best serve the needs of target users. In the process, our team also created a style guide, online tutorials, and context-sensitive help.
